Contact Us

Customer Support

We are here to make your shopping experience simple, enjoyable, and worry-free.

Whether you need help choosing the perfect handcrafted wooden piece, have questions about your order, or need assistance after purchase, our customer support team is always happy to help.

Every wooden product we create carries a unique handmade touch, and we are committed to providing thoughtful service from purchase to delivery.

How We Can Help

Please contact us regarding:

  • Product details and material information.
  • Questions about handmade wooden products.
  • Order confirmation or order status updates.
  • Shipping and delivery inquiries.
  • Damaged, defective, missing, or incorrect items.
  • Returns and refunds.
  • Payment-related questions.
  • Customization or personalization requests.
  • Privacy requests or other customer service concerns.

Customer Support

Our customer support team assists with product questions, orders, shipping, payments, returns, refunds, and other store-related inquiries.

Because many of our products are handmade and carefully prepared, some requests involving customization, production, shipping carriers, or order investigations may require additional processing time.

We appreciate your patience while we work to provide the best solution.

Existing Orders

When contacting us about an existing order, please include:

  • Your order number.
  • The email address used during checkout.
  • A brief description of your question or request.

Providing this information allows our team to quickly locate your order and assist you more efficiently.

Damaged or Incorrect Items

We carefully inspect every wooden product before shipment.

However, if your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Please include clear photos or videos showing:

  • The product and the issue.
  • The original packaging.
  • The shipping label.

This information helps our team review your request and provide the most appropriate solution.

Returns

Please contact our customer support team before returning any item.

Our team will review your request and provide the correct return instructions and return address.

Items returned without prior authorization may not be accepted or processed.

For personalized or customized wooden products, please contact us before placing a return request, as special-made items may have different return conditions.

Handmade Product Information

Because our products are handcrafted, each piece may have slight variations in:

  • Natural wood grain.
  • Color tone.
  • Texture.
  • Small handmade details.

These unique characteristics are part of the beauty of handmade wooden products and make every piece one of a kind.

Business Information

aumanual is owned and operated by Chengdu Zhenxin Trading Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the aumanual online store.

Brand Name: aumanual

Company Name: Chengdu Zhenxin Trading Co., Ltd.

Business Type: Handmade Wooden Products & Lifestyle Gifts

Registered Address:Room 1201, Building 2, No. 169 Zhongli Road, Banzhuyuan Subdistrict, Xindu District, Chengdu, Sichuan Province, China

Email:
service@aumanual.com

Customer Service Hours:
Monday–Saturday
9:00 AM–6:00 PM EST

Our Commitment

At aumanual, we believe handmade products are more than simple decorations — they are meaningful pieces created to preserve memories, celebrate special moments, and bring warmth into everyday life.

We are committed to providing carefully crafted products and reliable customer service for every customer.

Thank you for choosing aumanual.