Refund & Return Policy

Return & Refund Policy

This Return & Refund Policy explains how to purchase and receive products, when products may be returned, how to request a return, where approved returns should be sent, who pays return shipping costs, and when refunds are issued.

aumanual is owned and operated by Chengdu Zhenxin Trading Co., Ltd.

Ordering and Receiving Your Order

To purchase a product, select the item, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

An order confirmation will be sent to the email address provided during checkout.

Once your order has shipped, available tracking information will be sent by email.

Your order will be delivered to the shipping address provided during checkout.

Please inspect your order promptly after delivery and contact us if anything is damaged, missing, or incorrect.

30-Day Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

To begin a return, you must contact us within the 30-day return period.

Returns requested after this period may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, the product must be:

Unused, unaltered, and in original condition.
Returned in original packaging where applicable.
Returned with all included components or accessories.
Accompanied by valid proof of purchase.

Products that show signs of use, modification, damage, missing components, or reduced condition may not qualify for a full refund unless the product arrived damaged or defective.

Because our products are handcrafted wooden items, natural variations in wood grain, color, and texture are not considered defects.

Non-Returnable Items

The following items may not be returned:

Customized or personalized products.
Gift cards.
Products clearly marked as final sale or non-returnable before purchase.
Products damaged through misuse or improper care.
Products returned without authorization.

This does not affect any consumer rights provided by applicable law.

How to Request a Return

To request a return, contact us at:

service@aumanual.com

Please provide:

Your order number.
The product you wish to return.
The reason for the return.
Photos or videos where relevant.

If your return is approved, our customer service team will provide the appropriate return address and return instructions.

Please do not send products back before receiving approval.

Return Address

Do not send returns to our registered business address.

The return warehouse address may differ depending on the product, fulfillment location, and customer destination.

Once your return request has been approved, our customer service team will provide the correct return address and instructions.

Products sent to an unauthorized or incorrect address may not be received or processed.

Return Shipping Costs

For change-of-mind returns, incorrect product selections, or preference-based returns, customers are generally responsible for return shipping costs.

If we confirm that a product arrived damaged, defective, incomplete, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Original shipping fees are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible.

Please provide:

Your order number.
Clear photos or videos of the product.
Photos of the packaging and shipping label.
A brief description of the issue.

Please retain the product and original packaging until we complete our review or provide further instructions.

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a replacement, refund, or approved return at no additional cost.

Refunds and Processing Time

Once an eligible returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to process the funds.

Where legally permitted, deductions may apply if a returned product has missing components, damage, alteration, or reduced value caused by handling beyond what is reasonably necessary to inspect the product.

Exchanges

Exchanges are subject to product availability.

In some cases, the fastest option may be to return the eligible product for a refund and place a new order for the replacement product.

If the product arrived damaged, defective, incomplete, or incorrect, contact us before placing a new order so we can provide the appropriate resolution.

Order Cancellations

We will make reasonable efforts to process the cancellation, but cancellation cannot be guaranteed once the order has entered processing, fulfillment, or shipping preparation.

If an order has already been shipped, you may need to follow the applicable return procedure after delivery.

Business Information

Brand Name: aumanual

Company Name: Chengdu Zhenxin Trading Co., Ltd.

Business Category: Handcrafted Wooden Products & Handmade Gifts

Email: service@aumanual.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For assistance with:

Ordering.
Delivery.
Returns.
Refunds.
Exchanges.
Damaged products.
Order cancellations.

Please contact us at: