Terms of Service
Overview
These Terms of Service govern purchases made through aumanual.com (“aumanual”), an online store operated by Chengdu Zhenxin Trading Co., Ltd.
By placing an order through our website, you enter into a purchase transaction with Chengdu Zhenxin Trading Co., Ltd, subject to these Terms of Service and the policies published on our website.
Throughout these Terms, “aumanual,” “we,” “us,” and “our” refer to Chengdu Zhenxin Trading Co., Ltd.
By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service and any policies referenced on our website.
If you do not agree with these Terms, please do not use our website or purchase our products.
Online Store Terms
You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.
You may not use our website, products, or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or any material that may interfere with the operation, security, or availability of our website.
Products and Information
aumanual offers handcrafted wooden products, handmade gifts, wooden home décor, and lifestyle accessories designed to bring natural warmth and personality into everyday spaces.
We make every effort to display product descriptions, materials, dimensions, colors, textures, and images as accurately as possible.
Because our products may contain natural wood materials and handcrafted elements, slight variations may occur, including:
- Natural wood grain differences.
- Color variations.
- Small texture differences.
- Minor handmade characteristics.
These variations are part of the uniqueness of handcrafted products and are not considered defects.
Customers are responsible for reviewing product descriptions, dimensions, materials, and product details before completing a purchase.
We reserve the right to modify, update, or discontinue products without prior notice.
Orders
Placing an order does not guarantee acceptance.
We reserve the right to accept, refuse, limit, or cancel an order for legitimate reasons, including:
- Product availability.
- Suspected fraudulent activity.
- Pricing errors.
- Payment issues.
- Incorrect customer information.
- Other circumstances affecting order fulfillment.
If an order is canceled after payment has been received, the applicable amount will be refunded to the original payment method.
Customers are responsible for providing complete and accurate billing, shipping, and contact information during checkout.
Prices and Payment
Prices are displayed in the currency shown on our website and may change without prior notice.
Applicable shipping costs, taxes, duties, or additional fees will be displayed during checkout where available.
Customers are responsible for ensuring payment information provided is accurate and authorized.
Payments may be processed through third-party payment providers, which operate under their own terms and privacy policies.
Shipping and Delivery
Order processing times, estimated delivery periods, shipping methods, and related conditions are described in our Shipping Policy.
Delivery times are estimates and are not guaranteed.
Delays may occur due to circumstances outside of our reasonable control, including:
- Carrier delays.
- Customs processing.
- Weather conditions.
- Holidays.
- Remote delivery locations.
- Other unexpected events.
We are not responsible for delays caused by shipping carriers or external circumstances.
Returns and Refunds
Returns, refunds, cancellations, damaged items, and incorrect orders are handled according to our Return and Refund Policy.
Customers must contact us before returning any product.
Unauthorized returns may not be accepted or processed.
For damaged, defective, missing, or incorrect items, customers may be required to provide:
- Photos of the product.
- Photos of packaging.
- Order information.
- Additional details regarding the issue.
Nothing in these Terms limits any mandatory consumer rights available under applicable law.
Handmade Product Disclaimer
Our wooden products are created with natural materials and handcrafted details.
Each item may have unique characteristics caused by natural wood patterns, craftsmanship, and production processes.
These unique features make each product special and should not be considered manufacturing defects.
Intellectual Property
All content appearing on aumanual.com, including text, images, graphics, logos, designs, product descriptions, and page layouts, is owned by or licensed to aumanual and protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit any website content without prior written permission.
Prohibited Uses
You may not use our website:
- For unlawful, fraudulent, or misleading purposes.
- To violate the rights of others.
- To provide false information.
- To distribute harmful software or malicious code.
- To collect personal information without authorization.
- To interfere with website security or operation.
- To misuse our products, services, or intellectual property.
We reserve the right to suspend or terminate access if these restrictions are violated.
Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including:
- Payment processors.
- Shipping providers.
- Analytics services.
- Marketing platforms.
We are not responsible for the content, availability, privacy practices, or policies of third-party websites.
Customers should review the applicable terms and privacy policies of third-party services before using them.
Disclaimer and Limitation of Liability
We strive to provide accurate product information, reliable service, and a secure shopping experience.
However, we do not guarantee that our website will always be uninterrupted, error-free, or completely free from technical issues.
To the maximum extent permitted by law, aumanual and Chengdu Zhenxin Trading Co., Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.
These limitations do not exclude liability that cannot legally be limited or excluded.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless aumanual and Chengdu Zhenxin Trading Co., Ltd. from claims, damages, losses, or expenses arising from:
- Your unlawful use of the website.
- Violation of these Terms.
- Infringement of another party’s rights.
Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted.
The remaining provisions will continue to remain valid and effective.
Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our products, services, business operations, or legal requirements.
The latest version will always be posted on this page.
Your continued use of our website after changes are posted indicates acceptance of the updated Terms where permitted by law.
Contact and Business Information
Questions about these Terms of Service may be sent to the contact information below.
Brand Name: aumanual
Company Name: Chengdu Zhenxin Trading Co., Ltd.
Business Category: Handcrafted Wooden Products & Handmade Gifts
Registered Address:Room 1201, Building 2, No. 169 Zhongli Road, Banzhuyuan Subdistrict, Xindu District, Chengdu, Sichuan Province, China
Email: service@aumanual.com
Customer Service Hours:
Monday–Saturday
9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.