FAQ

Frequently Asked Questions

aumanual is owned and operated by Chengdu Zhenxin Trading Co., Ltd.

How do I place an order?

Choose your preferred handcrafted wooden product, add it to your cart, and complete checkout using your preferred payment method.

After your order is successfully placed, a confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once your order has entered processing or preparation.

How can I track my order?

Tracking details will be emailed once your order has shipped.

Please allow some time for the carrier to update the tracking status after shipment.

When will my order arrive?

Delivery times depend on your location, product availability, shipping carrier, customs processing, and local delivery conditions.

Please review our Shipping Policy for complete delivery information.

Are handmade wooden products exactly the same as shown in the pictures?

Because our products are handcrafted using natural wood materials, each piece may have slight variations in:

Wood grain.
Color tone.
Texture.
Handmade details.

These unique characteristics are part of the beauty of handmade wooden products and make each piece special.

How should I care for my wooden product?

To help maintain your product:

Avoid prolonged exposure to moisture.
Keep away from extreme heat or humidity.
Avoid harsh chemicals.
Store in a dry place when not in use.
Handle delicate handmade details carefully.

What if my order arrives damaged or incorrect?

Please email us with:

Your order number.
A description of the issue.
Clear photos of the product.
Photos of the packaging and shipping label if applicable.

We will review the issue and assist you with the appropriate solution.

How do I request a return?

Please review our Return Policy and contact us before returning any item.

Unauthorized returns may not be accepted or processed.

Which payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary depending on your location.

Business Information

Brand Name: aumanual

Company Name: Chengdu Zhenxin Trading Co., Ltd.

Business Category: Handcrafted Wooden Products & Handmade Gifts

Email: service@aumanual.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Still Need Help?