Privacy Policy
Privacy Policy
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit aumanual.com, place an order, or contact us.
aumanual is owned and operated by Chengdu Zhenxin Trading Co., Ltd.
Orders, Delivery, Returns, and Refunds
To purchase a product, select the item, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.
Orders are delivered to the shipping address provided during checkout.
A shipping confirmation email with available tracking information will be sent after dispatch.
To request a return, contact:
within the return period stated in our Return & Refund Policy and before sending any item back.
If approved, we will provide the appropriate return address and instructions.
Approved refunds are issued to the original payment method after an eligible return has been received and inspected.
Please review our Shipping Policy and Return & Refund Policy for complete conditions and processing times.
Information We Collect
We may collect:
- Your name, email address, phone number, and shipping address.
- Account, order, payment, and transaction details.
- Customer service communications.
- Device information, browser type, IP address, and website activity.
- Information collected through cookies and similar technologies.
Payment information is processed securely by our authorized payment providers.
How We Use Your Information
We may use personal information to:
- Process and deliver orders.
- Provide customer support.
- Communicate order and shipping updates.
- Improve our website, products, and services.
- Prevent fraud and maintain security.
- Send marketing communications where permitted.
- Meet legal and regulatory requirements.
Sharing Personal Information
We may share necessary information with:
- Shopify.
- Payment processors.
- Shipping providers.
- Fulfillment partners.
- Analytics services.
- Marketing providers.
- Other vendors that support our store operations.
We may also disclose information when required by law or when necessary to protect our rights, customers, and services.
Cookies
We use cookies and similar technologies to:
- Operate our website.
- Remember customer preferences.
- Understand website usage.
- Improve website performance.
- Support advertising where permitted.
You can manage cookies through your browser settings or available website preference tools.
Data Retention and Security
We retain personal information only for as long as reasonably necessary for:
- Order processing.
- Customer support.
- Fraud prevention.
- Legal compliance.
- Dispute resolution.
We use reasonable safeguards to protect your information.
However, no online system can be guaranteed completely secure.
Your Rights
Depending on your location, you may have the right to request:
- Access to your personal information.
- Correction of inaccurate information.
- Deletion of personal information.
- Data portability.
- Restriction of processing.
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in those messages.
We may need to verify your identity before completing privacy requests.
Children’s Privacy
Our website is not intended for children.
We do not knowingly collect children’s personal information in violation of applicable laws.
International Processing
Your information may be processed in countries other than your own.
Where required, appropriate safeguards will be used to protect your personal information.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in:
- Business operations.
- Legal requirements.
- Regulatory obligations.
The revised policy will be posted on this page.
Business Information
aumanual is an online retail store owned and operated by Chengdu Zhenxin Trading Co., Ltd.
The company is responsible for:
- Product sales.
- Order processing.
- Customer support.
- Returns.
- Refunds.
- Other transactions conducted through aumanual.com.
Brand Name: aumanual
Company Name: Chengdu Zhenxin Trading Co., Ltd.
Business Category: Handcrafted Wooden Products & Handmade Gifts
Email: service@aumanual.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
For privacy questions, purchases, shipping, returns, refunds, damaged products, or other customer-service requests, contact us at:
Email: service@aumanual.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.