Shipping Policy
This Shipping Policy explains how orders placed through aumanual.com are purchased, processed, fulfilled, shipped, tracked, received, returned, and refunded, as well as how delivery issues are handled.
aumanual is owned and operated by Chengdu Zhenxin Trading Co., Ltd.
How to Place an Order
Select the product you wish to purchase, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.
After your order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.
Order Processing and Fulfillment
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Because our products include handcrafted wooden items, personalized-style products, and carefully packaged handmade goods, some orders may require additional preparation and protective packaging time before shipment.
If an order requires an unusually long processing time, we will contact you using the email address provided during checkout.
Fulfillment and Shipping Origin
Orders may be fulfilled from our own facilities or partner facilities depending on product availability, inventory location, and delivery destination.
Items from the same order may occasionally be fulfilled from different locations. As a result, products may be shipped separately and arrive at different times.
The shipping origin does not affect the customer support available for your order.
aumanual remains responsible for assisting you with order, shipping, and delivery inquiries.
Estimated Delivery Times
Estimated delivery times vary depending on destination and shipping method.
For orders shipped to the United States, standard delivery generally takes approximately:
5–12 business days after dispatch
International delivery times may vary depending on:
- Destination country.
- Shipping carrier.
- Customs processing.
- Local delivery conditions.
Processing and delivery times are calculated separately.
For example, an order requiring 1–3 business days for processing and 5–12 business days for delivery may take approximately 6–15 business days in total.
All delivery timeframes are estimates and are not guaranteed delivery dates.
Shipping Costs
Eligible orders of US$49 or more qualify for free standard shipping.
Available shipping methods, shipping costs, geographic restrictions, exclusions, and estimated delivery times will be displayed during checkout before payment is completed.
Shipping charges may vary depending on:
- Destination.
- Selected shipping method.
- Package size.
- Weight.
- Order contents.
Order Tracking
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing available tracking details.
Tracking information may take several business days to update after a shipping label has been created.
A temporary delay in tracking updates does not necessarily mean that your package has stopped moving.
If an order is shipped in multiple packages, separate tracking numbers may be provided.
Receiving Your Order
Your order will be delivered to the shipping address provided during checkout.
Please monitor tracking information and ensure someone can receive the package when necessary.
After delivery, please inspect the product and packaging promptly.
If an item is missing, damaged, or incorrect, please contact us as soon as possible.
Delivery Delays
Orders may be delayed due to:
- Carrier operations.
- Customs inspections.
- Severe weather.
- Public holidays.
- Remote delivery locations.
- High shipping volumes.
- Other circumstances beyond our reasonable control.
If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your order number.
We will review the available tracking information and, when appropriate, contact the carrier or fulfillment partner to assist with the investigation.
Lost Packages
If a package appears to be lost during transit, please contact us with:
- Order number.
- Tracking information.
- Shipping details.
We will investigate the shipment with the relevant carrier or fulfillment partner.
Depending on the investigation result and circumstances, possible resolutions may include continued delivery assistance, replacement, or refund according to our policies and applicable consumer laws.
Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please first check:
- Mailbox.
- Entrance area.
- Porch or garage.
- Reception desk or building management.
- Household members.
- Nearby neighbors.
- Delivery notices.
If the package still cannot be located, contact us at:
We will review available delivery information and assist with the appropriate next steps.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you need to change your shipping address, please contact us as soon as possible.
We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing or shipment preparation.
If a package is returned, redirected, or requires reshipment due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
International Orders, Customs, and Import Charges
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated during checkout, customs duties, import taxes, and local fees are the responsibility of the recipient.
Customs processing may affect estimated delivery times.
We cannot control or guarantee customs-processing timeframes.
Split Shipments
Items from the same order may be shipped separately due to:
- Product availability.
- Packaging requirements.
- Product size.
- Fulfillment location.
Separate packages may arrive on different dates.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Please provide:
- Order number.
- Description of the issue.
- Clear photos of the product.
- Photos of the packaging when applicable.
This information helps us review the issue and provide an appropriate solution.
Please retain the product and original packaging until we complete our review.
Returns and Refunds
To request a return, contact us at:
before sending any product back.
Please include:
- Order number.
- Reason for return.
Do not return products without authorization or return instructions.
Return eligibility, conditions, and applicable return costs are governed by our Return Policy.
Once an eligible return has been received and reviewed, approved refunds will be issued to the original payment method.
Refund processing time may vary depending on your bank or payment provider.
Business Information
Brand Name: aumanual
Company Name: Chengdu Zhenxin Trading Co., Ltd.
Business Category: Handcrafted Wooden Products & Handmade Gifts
Email: service@aumanual.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
For assistance with:
- Orders
- Shipping
- Tracking
- Delivery issues
- Returns
- Refunds
- Damaged products
Please contact us:
Email: service@aumanual.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.