Payment & Security
Payment Policy
aumanual is owned and operated by Chengdu Zhenxin Trading Co., Ltd.
Available payment methods are displayed during checkout.
Payment options may vary depending on your location, currency, device, and selected payment provider.
Payment Authorization
All orders are subject to payment authorization, verification, and fraud-prevention checks.
Your bank or payment provider may:
- Request additional verification.
- Decline a transaction.
- Place a temporary authorization hold.
We do not control the approval decisions or processing times of third-party payment providers.
Secure Checkout
Checkout is processed through Shopify and authorized payment providers using security measures designed to help protect transaction information.
For additional protection, we recommend using a trusted device, updated browser, and secure internet connection when placing an order.
Prices and Charges
Product prices, shipping fees, taxes, discounts, and the final order total are displayed before payment is submitted.
Currency conversion charges, foreign transaction fees, or bank fees are determined by your payment provider and are not controlled by aumanual.
Discount Codes
Discount codes must be entered before checkout is completed.
Unless otherwise stated:
- Discount codes cannot be combined.
- Discount codes cannot be exchanged for cash.
- Discount codes cannot be transferred.
- Discount codes cannot be applied to previous orders.
Business Information
Brand Name: aumanual
Company Name: Chengdu Zhenxin Trading Co., Ltd.
Business Category: Handcrafted Wooden Products & Handmade Gifts
Email: service@aumanual.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
For questions about:
- Payments.
- Charges.
- Discounts.
- Checkout issues.
Please contact us at:
Email: service@aumanual.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.