Terms and Conditions

Terms and Conditions

These Terms and Conditions govern purchases made through aumanual.com (“aumanual”), an online store operated by Chengdu Zhenxin Trading Co., Ltd.

aumanual is owned and operated by Chengdu Zhenxin Trading Co., Ltd.

By placing an order through our website, you enter into a purchase transaction with Chengdu Zhenxin Trading Co., Ltd. subject to these Terms and the policies published on our website.

These Terms and Conditions apply to all purchases made through our online store.

By placing an order, you agree to these Terms and the policies published on our website.

Product Information

We make reasonable efforts to display product descriptions, dimensions, materials, colors, prices, and images accurately.

aumanual specializes in handcrafted wooden products, handmade gifts, and wooden lifestyle accessories.

Because our products are made with natural wood materials and handcrafted processes, slight variations may occur, including:

  • Natural wood grain differences.
  • Minor color variations.
  • Unique textures.
  • Small handmade characteristics.

These natural variations are part of the beauty of handcrafted products and should not be considered defects.

Actual product appearance may vary slightly due to:

  • Screen settings.
  • Lighting conditions.
  • Photography.
  • Natural material differences.

We reserve the right to correct errors, update product information, or change product availability without prior notice.

Orders

An order confirmation confirms that we have received your order but does not guarantee final acceptance.

We may refuse or cancel an order due to reasonable circumstances, including:

  • Payment failure.
  • Suspected fraud.
  • Inventory shortages.
  • Pricing errors.
  • Shipping restrictions.
  • Incorrect customer information.

If payment has already been collected and your order is canceled, an eligible refund will be issued to the original payment method.

Customers are responsible for providing accurate billing, shipping, and contact information during checkout.

Prices and Payment

Prices, shipping fees, taxes, discounts, and the final order total are displayed during checkout.

By submitting payment information, you confirm that:

  • The information provided is accurate.
  • You are authorized to use the selected payment method.

Payments may be processed through third-party payment providers, which operate under their own terms and privacy policies.

Shipping and Delivery

We offer shipping options designed to provide a convenient shopping experience.

Free shipping is available on orders over $49.

Shipping times are estimates and may be affected by:

  • Destination.
  • Customs processing.
  • Shipping carrier delays.
  • Weather conditions.
  • Holidays.
  • Other circumstances beyond our reasonable control.

Please review our Shipping Policy for complete shipping information.

Delivery dates are estimates and are not guaranteed.

Returns and Refunds

Returns, cancellations, exchanges, and refunds are subject to our Return and Refund Policy and applicable consumer laws.

Please contact us before returning any product.

Unauthorized returns may not be accepted.

For damaged, defective, missing, or incorrect items, customers may be required to provide:

  • Photos of the product.
  • Photos of the packaging.
  • Order information.
  • Details regarding the issue.

This information helps our team review the request and provide an appropriate solution.

Product Care and Use

Our handcrafted wooden products are designed for decorative, gifting, and lifestyle purposes.

To help maintain the appearance and quality of your wooden products:

  • Avoid prolonged exposure to water or moisture.
  • Keep away from extreme temperatures.
  • Avoid harsh chemicals.
  • Handle delicate handmade details carefully.
  • Store in a dry environment when not in use.

Natural wood may develop changes over time due to environmental conditions, which is a normal characteristic of real wood materials.

Promotions

Discounts and promotional offers may have specific:

  • Eligibility requirements.
  • Expiration dates.
  • Product restrictions.
  • Usage conditions.

Promotional offers cannot be combined unless expressly stated.

Prohibited Activities

Fraudulent orders, unauthorized resale, promotion abuse, interference with website operations, and other unlawful activities are prohibited.

You may not use our website to:

  • Provide false information.
  • Attempt unauthorized access.
  • Distribute harmful code.
  • Violate applicable laws.
  • Misuse our products, services, or intellectual property.

We reserve the right to restrict or terminate access when these Terms are violated.

Limitation of Liability

To the fullest extent permitted by law, aumanual and Chengdu Zhenxin Trading Co., Ltd. are not liable for indirect, incidental, special, or consequential losses arising from:

  • Your purchase.
  • Product use.
  • Website usage.
  • Delivery delays caused by external circumstances.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

Changes to These Terms

We may update these Terms and Conditions by posting a revised version on this page.

The Terms in effect when an order is placed generally apply to that purchase.

Your continued use of our website after updates indicates acceptance of the revised Terms.

Business Information

aumanual is an online retail store owned and operated by Chengdu Zhenxin Trading Co., Ltd.

The company is responsible for:

  • Product sales.
  • Order processing.
  • Customer support.
  • Returns.
  • Refunds.
  • Other transactions conducted through aumanual.com.

Brand Name: aumanual

Company Name: Chengdu Zhenxin Trading Co., Ltd.

Business Category: Handcrafted Wooden Products & Handmade Gifts

Registered Address:Room 1201, Building 2, No. 169 Zhongli Road, Banzhuyuan Subdistrict, Xindu District, Chengdu, Sichuan Province, China

Email: service@aumanual.com

Customer Service Hours:
Monday–Saturday
9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: service@aumanual.com

Customer Service Hours:
Monday–Saturday
9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.